The Culturally & Linguistically Appropriate Services (CLAS) Mini-Series, offered through NCQA, delivers practical strategies and tools to help healthcare professionals and organizational leaders improve care for diverse populations. This self-paced series focuses on strengthening culturally responsive practices, enhancing community engagement, and measuring meaningful outcomes aligned with CLAS standards.
Vanessa Guzman, CEO of SmartRise Health, is one of the featured faculty members, contributing her expertise in health equity, culturally responsive care, and outcomes-driven strategies.
About This Live Series
This three-course, self-paced mini-series equips participants with actionable insights to design and implement culturally and linguistically appropriate services across healthcare and community-based settings.
Format: Self-Paced
Access Expires: December 11, 2026
The series includes three courses:
Building a Sustainable Staffing Model to Support Diverse Populations
Learn how to develop workforce strategies that effectively support diverse communities.Implementing a Clinical-Community Based Care Model to Support Specialty-Based Needs
Explore approaches to integrate clinical care with community-based services for improved outcomes.Designing Multi-Cultural Resources and Tools to Engage Members and Communities
Discover how to create culturally relevant materials that drive engagement and trust.
What You Will Learn
Participants will learn how to:
Define and assess culturally and linguistically diverse populations
Build effective strategies to engage diverse communities
Develop and measure SMART goals to improve CLAS integration
Implement sustainable, equity-focused care models
Enhance organizational impact through culturally responsive practices
Faculty
Vanessa Guzman, ME, MS – CEO, SmartRise Health
Katie Acker, MPH – Health Equity Program Director, Fallon Health
Jillian Rose, PhD, MPH, LCSW – VP & Chief Health Equity Officer, Hospital for Special Surgery
Abner Mason – Chief Strategy & Transformation Officer, SameSky Health
Register now to secure your spot in this live series and learn directly from national experts